Privacy Policy

Last updated: 07/07/26

Paula Jolly Coaching respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information I collect, how I use it, how long I keep it for, and what rights you have.

Who I am

Paula Jolly Coaching provides personal training, coaching and related fitness services based at MT3 Gym in Burnley.

For the purpose of data protection law, the data controller is:

Paula Jolly Coaching
Email: info@paulajollycoaching.co.uk
Location: Burnley, Lancashire

What personal information I collect

I may collect and use the following personal information:

• Your name

• Phone number

• Email address

• Social media username, if you contact me through social media

• Information you send through enquiry forms, messages, WhatsApp, email or social media

• Information needed to provide coaching services, such as training goals, fitness background, availability and session preferences

• Health, injury or medical information that you choose to provide as part of a consultation or coaching process

• Payment and booking information

• Website usage information, such as how visitors use the website, if analytics or cookies are used

How I collect your information

I may collect personal information when you:

• Contact me through my website

• Send me a message by WhatsApp, text, email or social media

• Complete a consultation form, lifestyle questionnaire or booking form

• Book or attend a session

• Make a payment

• Leave a testimonial or review

• Use my website

Why I use your personal information

I use your personal information to:

• Respond to enquiries

• Arrange consultations, bookings and sessions

• Provide coaching, personal training and related services

• Understand your goals, needs and training background

• Keep basic client records

• Manage payments and booking records

• Send service-related messages, such as appointment reminders or session updates

• Share relevant updates about services, offers or availability, where appropriate

• Improve my website, services and client experience

• Meet legal, tax, insurance and safeguarding obligations

Health and fitness information

Some of the information you provide may include health, injury or medical information. This type of information is treated with extra care.

I only use this information where it is needed to provide safe and appropriate coaching or related services, and where you have chosen to share it with me.

You should always speak to a qualified medical professional if you have a medical condition, injury or health concern that may affect your ability to exercise.

Lawful basis for using your information

Under UK data protection law, I need a lawful basis to use your personal information.

Depending on the situation, I may use your information because:

• It is needed to provide a service you have requested

• I have a legitimate interest in running and managing my business

• I need to meet legal or tax obligations

• You have given consent, for example for certain types of marketing, testimonials, photographs or videos

• For health-related information, you have provided explicit consent or the information is needed to support safe coaching

Marketing

I may occasionally contact you about services, offers, availability or updates that may be relevant to you.

You can ask me to stop sending marketing messages at any time by contacting me directly.

I will not sell your personal information to other companies.

Testimonials, photos and videos

I will only use testimonials, progress photos, training videos or client images for marketing purposes with your permission.

You can withdraw your permission at any time by contacting me, although this may not affect anything already published before your request was received.

Who I share your information with

I may share your personal information with trusted third parties where necessary, such as:

• Booking or client management software providers

• Payment providers

• Website hosting or website support providers

• Email, messaging or cloud storage providers

• Accountants or professional advisers

• Insurance providers, if needed in relation to a claim

• Legal or regulatory authorities, where required by law

I only share information where necessary and I do not sell your data.

How long I keep your information

I only keep personal information for as long as necessary.

This may include:

• Enquiry information: kept for a reasonable period to respond and follow up

• Client records: kept while you are a client and for a reasonable period afterwards

• Health and consultation information: kept only as long as needed for coaching, insurance or legal purposes

• Payment and tax records: usually kept for up to 6 years to meet legal and accounting requirements

• Marketing consent records: kept until you withdraw consent or ask to be removed

How I keep your information safe

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

This may include using password-protected systems, secure devices and trusted service providers.

Cookies and website analytics

This website may use Google Analytics to understand how visitors use the website, such as which pages are visited, how visitors find the site, and how the website can be improved. Google Analytics cookies are only used where they are enabled and, where required, with your consent.

Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, may only be used with your consent where required.

You can usually control cookies through your browser settings or through the cookie options shown on the website.

For more information, please see my Cookie Policy.

Your data protection rights

You have rights over your personal information. These may include the right to:

• Ask what personal information I hold about you

• Ask for incorrect information to be corrected

• Ask for your information to be deleted in certain circumstances

• Ask me to restrict how I use your information

• Object to how I use your information

• Withdraw consent where I rely on consent

• Ask for a copy of your personal information

To exercise any of these rights, please contact me using the details above.

Complaints

If you have any concerns about how I use your personal information, please contact me first so I can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Website: ico.org.uk

Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this website.