Booking & Cancellation Policy

Last updated: 01/06/26

This policy explains how bookings, cancellations and missed sessions are handled for Paula Jolly Coaching.

Booking Sessions

All personal training, small group training, team training, hybrid coaching and sports massage sessions are by appointment only.

When you book a block of sessions, you will be given a set of agreed dates and times for your sessions. These dates are reserved specifically for you.

It is your responsibility to attend the agreed sessions on the dates and times confirmed.

Payment

Payment is required in advance unless otherwise agreed.

Your booking is only confirmed once payment has been received and your session dates have been agreed.

Cancellation Policy

If you need to cancel or rearrange a session, please give at least 24 hours notice.

If you give at least 24 hours notice, I will do my best to rearrange the session, subject to availability.

If you cancel with less than 24 hours notice, or do not attend your session, the session will be counted as used and will not be refunded or carried over.

Missed Sessions

If you do not attend a booked session, this will be treated as a missed session.

Missed sessions are non-refundable and will be deducted from your block.

Sessions Blocks

Session blocks are booked around agreed dates and times.

Blocks are not open-ended and should be used within the agreed timeframe unless otherwise discussed.

If you are unable to attend one of your agreed dates, at least 24 hours notice is required to avoid losing the session.

Late Arrival

If you arrive late, the session will still finish at the agreed time.

This is to avoid affecting other client sessions or gym/studio bookings.

Rearranging Sessions

I will always try to be reasonable where possible, but rearranged sessions are subject to availability.

A rearranged session is not guaranteed if there is limited availability, especially for evening, weekend or group sessions.

Coach Cancellation

If I need to cancel or rearrange a session, you will not lose the session.

I will offer an alternative date/time or carry the session over.

Team Training and Group Bookings

Team training sessions are subject to studio availability to ensure there is enough space, equipment and coaching quality for the group.

Advanced booking is recommended.

If a team or group cancels with less than 24 hours notice, the session may still be charged in full.

Sports Massage

Sports massage appointments are also subject to the 24 hour cancellation policy.

If you cancel with less than 24 hours notice or do not attend, the appointment may be charged in full.

refunds

Session blocks are non-refundable once the block has started, except where required by law or agreed at my discretion.

If you are unable to continue due to exceptional circumstances, please contact me as soon as possible to discuss your options.

Contact

Paula Jolly Coaching

Email:info@paulajollycoaching.co.uk

Phone/WhatsApp: 07752 009 063